Our contact details
Name: Ma’ House London Ltd
Address: 18B Rayland Close, Feltham, TW13 4QH
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics such as name, addresses, e-mails, etc.
- How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons: To sign up to our mailing list, to join our club, or to buy our products and services. We also receive personal information indirectly. We work with third party companies that allow us to run our website such as Stripe for payment processing. Therefore, personal information is stored on these servers that are in relation to our services. If you buy products or services from us through these third-party websites, we collect your first and last name, email address, physical address, credit card or other payment information, phone number, and other information listed. We use the information that you have given us in order to provide you with the service or assistance you require from us. By allowing us to provide you such services, you agree for us to use your personal data. Your personal data will only be used for the specific services you have given us permission to use.
We may share this information with our brand partners if you give such permission.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@mahouse.uk.
(b) We have a contractual obligation.
(c) We have a legal obligation.
How we store your personal information
Your information is securely stored in Ma’ House London’s computers. As well as electronically, we may also retain information in paper form, or a combination of both.
We keep your information for a time that is allowed legally, whether for business or tax purposes. We will then dispose your information by deleting from our computers, destroying it, or erasing it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@mahouse.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@mahouse.uk
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Cookies and other technologies we use
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
- Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
- Analytics cookies – these cookies are used to track the use and performance of our website and services
- Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.