We know that, sometimes, things don’t go quite as planned so we’ll take care of it as swiftly as we can. You have 14 days to make your return in the condition they were delivered to you and with proof of purchase, and we’ll gladly give you an exchange or a refund.
In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the ‘cooling-off period’ of 14 working days, beginning on the day after you receive the goods.
Please note:
All returned items need to be in the condition they were delivered including the original packaging.
For Hampers, we do not accept individual items’ refunds, and exchanges can only be made in case of damage or faulty products. You can however, return the whole hamper for a refund within 14 days of receiving it.
When you return an item to us, please give us a heads-up by sending us an email at hello@mahouse.uk so that we can keep an eye and speed up the process.
All returns are at your own cost unless we delivered a damaged or wrong item.
Refunds and/or exchanges are made within 7 days of us receiving the products back in good order.
Refunds will be made using the original method of payment.
All Ma’ Events including Ma’ Fitness are non-refundable unless cancelled by Ma’ House London.
All Wellness and Beauty services are non-refundable unless cancelled by Ma’ House London.
All Wellness and Beauty services require a 48 hours cancellation period.
All returns to be sent to: 18B Rayland Close, Feltham, TW13 4QH.
Still need some help?
Contact the Ma’ Team who will be happy to help and discuss anything else you may need.